FOLIOz: Facilitated Online Learning as an Interactive Opportunity in Australia and New Zealand

Maximising the impact of your service (MAXIM) 

About MAXIM...

Welcome to the 'Maximising the impact of your service (MAXIM)' web site. MAXIM is an online interactive course that is being delivered by email and web pages. The course has been comissioned by the Australian Library and Information Association (ALIA) as a FOLIOz course for library and information professionals in Australia and New Zealand.

The MAXIM course begins on Monday 30th November 2009 and finishes on Friday 22nd January 2010 (including a two-week break 21st December-4th January). For the course materials, see the MAXIM course archive. To see an outline of the course, see the MAXIM course timetable.

Course Aim...

This course aims to equip you with the skills and knowledge required to successfully maximise the impact of your service and to effectively evaluate this impact.

Course Objectives...

By the end of this course participants will be able to:

• Define the concept of maximising impact as it relates to delivery of information and library services.
• Identify key user groups.
• Assess and evaluate the needs of users.
• Identify and measure the value of their service.
• Present impact data.

Course Materials:

Briefings:

What is impact?

The importance of impact

Knowing Your Users: Analysing Impact

Measuring Impact

Monitoring Impact

Presenting your data

PowerPoints:

Using Impact Analysis Studies

Useful References

For more information about impact in information and library services, see the following resources:

• Haglund,L. & Olsson,P. (2008) The Impact on University Libraries of Changes in Information Behavior Among Academic Researchers: A Multiple Case Study. Journal of Academic Librarianship; 34 (1): 52-59. Available to ALIA members via ProQuest at: http://proquest.umi.com/pqdweb?did=1452924861&sid=3&Fmt=2&clientId=109526&RQT=309&VName=PQD
• Johnson, I.M. et al. (2004). Impact evaluation, professional practice, and policy making. New Library World; 105 (1-2): 33-46. Available to ALIA members via ProQuest at: http://proquest.umi.com/pqdweb?did=579609171&sid=1&Fmt=4&clientId=109526&RQT=309&VName=PQD
• Lonsdale, M. (2003). Impact of School Libraries on Student Achievement: a Review of the Research. Report for the Australian School Library Association. Available from: http://www.asla.org.au/research/research.pdf [Accessed November 2009]
• Markless, S. and Streatfield, D.(2006).Evaluating the impact of your library. London: Facet Publishing. ISBN: 978-1-85604-488-2.
• Markless, S. and Streatfield, D.(2006). Gathering and applying evidence of the impact of UK university libraries on student learning and research: A facilitated action research approach. International Journal of Information Management 26 (1): 3-15 
• Markless, S. and Streatfield, D. (2008). Supporting self-evaluation in assessing the impact of HE libraries. Performance Measurement and Metrics 9 (1): 38-47.
• Marshal, J. G. (2007). Measuring the value and impact of health library and information services: past reflections, future possibilities. Health Information and Libraries Journal 24 (1): 4-17.
• McKnight,S. (2008) Are there common academic library customer values? Library Management; 29 (6-7): 600-619. Available to ALIA members via ProQuest at: http://proquest.umi.com/pqdweb?did=1597120971&sid=8&Fmt=3&clientId=109526&RQT=309&VName=PQD
• Poll,R. & Payne,P. (2006) Impact measures for library and information services. Library Hi Tech; 24 (4): 547-562. Available to ALIA members via ProQuest at: http://proquest.umi.com/pqdweb?did=1168375191&sid=3&Fmt=3&clientId=109526&RQT=309&VName=PQD
• Streatfield, D. et al. (2000). Best Value and Better Performance in Libraries. (Library and Information Commission Research Report 52). Middlesex: Information Management Associates. Available from: http://www.informat.org/bstvlmen.html [Accessed November 2009]
• Urquhart, C. et al. (2007). Developing a toolkit for assessing the impact of health library services on patient care.  Aberystwyth:  Department of Information Studies, Aberystwyth University. Available from: http://www.library.nhs.uk/nlhdocs/impactstudyreport_nov07.doc [Accessed November 2009]
• Urquhart, C. and Weightman, A. (2008). Assessing the impact of a health library service: best practice guidance. Based on research originally funded by LKDN (now sponsored by National Library for Health. Available from: http://www.library.nhs.uk/forlibrarians/toolkits/impacttoolkit [Accessed November 2009]
• Wavell, C. et al. (2002). Impact evaluation of museums, archives and libraries: available evidence project. Aberdeen: The Robert Gordon University. Available from: http://www.rgu.ac.uk/files/imreport.pdf [Accessed November 2009]
• Weightman, A. L. & Williamson, J. (2005) The value and impact of information provided through library services for patient care: a systematic review. Health Information and Libraries Journal 22 (1): 4-25.
• Williams, D. A. et al. (2005). Implementing impact evaluation in professional practice: a study of needs within the museum, archive and library sector. International Journal of Information Management 25 (6): 533-548.